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Troubleshooting Windows Problems

revised 7-6-16

There are many problems with Windows. We will provide some direction in solving some of them. Problems like -not shutting down, -repeated crashes, -refusing to perform some operations, etc.

Does your computer hang on the shutdown screen and refuse to complete the shutdown? Maybe we can provide some suggestions.

First you need to understand the shutdown procedure. When you use the Start, Shut Down procedure correctly, Windows is supposed to record any changes you have made. It also does a lot of technical things. Many things can cause this operation to stop in midstream.

The first test to try if you have 98 or Me is to run msconfig and shut off all running programs. Then see if the system will shut down properly. If it does, it is one of the programs that is causing it. Click here for instructions for using msconfig.

Microsoft has troubleshooting articles on their site to help solve this problem. Just do a search for the specific problem.

Windows has other problems that can frustrate the user. Many of these involve conflicts between programs because we have so many different versions available.

If you want to keep problems to a minimum, follow this formula:

1. Reformat the hard drive and reinstall Windows. Hopefully you have created your restore files on disk. If not STOP HERE AND DO IT.

2. When you get the computer working with a clean install of Windows, the first piece of software you should install is Belarc's Advisor. Get it here

Other kinds of problems relate to slowdowns. As you use the computer, it collects garbage. Check my Cleanup pages to get rid of the garbage.

Then follow my suggestions for what to do with a new computer

Note: this site is provided free. Donations are accepted to help support the work. Click here for instructions.


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